Allergens Found in Our products :
Milk and Dairy
FD&C Yellow #5
I require a 50% non-refundable deposit for all orders and this is due at time of booking, balance to be paid one week prior to the date of pickup. Due to being a small business, I can only take so many orders per weekend. If an order is cancelled, any payment made on your order is non-refundable and non transferable. If canceled at least 120 hours (5 days) in advance (based on order date and pick up time) I will be happy to transfer any payment made on that order to another order within 3 months from that date.
Refunds / Exchanges
Due to the tedious, handcrafted nature of my products, I am unable to provide refunds or exchanges for custom orders.
Once you or a designated party has picked up an order and signed for it, it is considered "accepted" – I will ask to make sure that everything is correct such as the design, spelling, etc.
All products are the responsibility of the customer once it leaves my business. I am not responsible for any damage occurring to the cake during transport, set-up or any time thereafter. You will be given instructions on how to carry, transport, and store your cake upon pick up. Keep in mind that cakes are very fragile and damages can happen if not handled properly – such as cracks, smudges, melted frosting, etc. I only give refunds in accordance with refund policies stated below. Please call or email me promptly to let me know of the issue. Please understand that I cannot issue refunds for cakes that have already been completely eaten. Store credits of any kind will not be issued to customers who do not contact us within 48 hours.
The following scenario is the only instance when we will provide a refund:
If you come to my business for pick up or if upon delivery the cake does not meet your expectations, we will give you a refund (minus 25% handling/cancellation fee). This refund will be given as a store credit (no cash/money refunds will be given) NOTE: If we give you a refund, you CANNOT keep the cake. You can only get the refund if you refuse to “accept” the cake. I will NOT negotiate a partial refund if you keep the cake. This is a “take it, or leave it” policy. I’m not responsible for any expense you may incur for replacing our cake.
***We do not give refunds under any other circumstances. Refunds are only given within 7 days.
Cancellation / Changes
Changes and cancellations to orders are accepted until 120 hours (5 days) prior to scheduled pick up time. No refunds will be provided for any payments made on the order no matter the amount - if canceled at least 120 hours in advance we will be happy to transfer any payment made on that order to another order within 3 months from that date. We will provide no other refunds regardless of the circumstances. 3D Cakes require at least one week's notice if changes want to be made to the cake, to change the date, or to cancel. You will be required to pay the full amount if the order is cancelled with less notice. This does not apply to orders that have contracts.
Guarantee / Disclaimer I will do all that I can to make sure that your order is decorated to the specification on your written order form. Upon pick-up of your cake, adjustments can be made for an additional charge if it was not stated on your original order. If for some reason something is not decorated correctly as stated on your order, I will make necessary changes right away.
Every order is hand-made. Decorative finishes are done by hand and are subject to the artistic interpretation of decorating skills. You may provide me with a photograph for inspiration and duplication; however, we make no claims for exact duplication of the work done by other cake decorators.
Do not put Fondant covered cakes in the fridge, the condensation that forms when the cake is removed from the fridge will melt the sugar and ruin the cake detail.
* Iced cakes can be stored at room
temperature for 3-4 days.
All orders are subject to these policies listed abov